I have used Mark for his professional business coaching services on 2 occasions. In both incidences, our business was growing, placing pressure on the existing procedures and systems and more importantly on the staff. With Mark’s amazing communication skills and broad knowledge on what makes a business tick, he was able to extract from our staff the key issues within the business, address them in a positive meaningful way, which allowed the staff to take ownership of the problem and more importantly, ownership of the solution. The overwhelming proof the process worked, and continues to work, is how the staff immediately took ownership of the new outcomes and their positive attitude towards the business, clients and each other.