Discover Our
BUSINESS Programs

From where you are
to where you want to be IN BUSINESS™

Strategic Programs


"Where there is no vision, the people cast off restraint." - Proverbs 29:18

You need to know where you want to go before you can select the strategies that will get you there. So how do executives identify their key challenges and make the right strategic choices?

A comprehensive long-term approach for executive teams, the BTSQ Strategic Planning program identifies where your business is now, where you want it to be in the future and how best to get there.

In a practical and interactive one or two-day workshop, your BTSQ Coach will facilitate your executive team to identify the key challenges and opportunities facing the business and then frame a strategic direction and plan KPIs for the next 30 days, 12 months and 5 years.

The result is a clear and specific document in which your executive team has shared ownership in the strategic choices and their consequent implementation. Just as importantly, we’ll follow up with regular progress meetings with the teams to ensure the plans are being implemented.

Operational Programs


"The ordinary done consistently delivers extraordinary results."

While your senior executive team or departments may be made up of high-performance individuals, it doesn’t always translate into operational success and teamwork.

This Operational Planning program helps leaders create and implement solid operational plans for each task within the group’s responsibilities.

In a one or two-day off-site workshop your BTSQ facilitator will work with the group to identify the key accountabilities and develop documented step-by-step action plans with input and consensus from the group.

The result is a more cohesive workgroup with members readily pooling expertise, jointly agreeing to the action plans and taking individual ownership of their roles in implementing the plans.

Regular follow-up meetings are conducted to overcome any challenges that may arise over time and ultimately ensure your plan is implemented and the results achieved.

Performance Management


"If you can't measure it, you can't manage it." - Peter Drucker

The BTSQ Performance Management program is about closing the performance gap between your people’s current performance and their full potential.

Having worked with over 20,000 individuals in the past decade, we have found that the majority of business processes have the potential for performance improvement. Even without changing the personnel, we believe this is the quickest and easiest way to improve the bottom line in almost all businesses.

This program is designed to achieve improvement through setting up an effective goal setting and job design process coupled with an efficient ongoing performance review system.

Combining an on-site facilitated workshop and follow-up meetings, our expert coaches work with teams in a non-confrontational and inclusive way that empowers and inspires the whole group to devise ways to close their own performance gaps.

This is an end-to-end people management tool kit, with the versatility to adjust to the level of sophistication that’s right for your business. It includes organisational design, performance contracts, job descriptions and easy-to-use performance review techniques.

Are you ready to get started?

Don’t just take our word for it.

Hear from the clients who we’ve worked with.

Tarang Waghela
Tarang WaghelaSenior Vice President - Digital Business ABB Group
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Mark is second to none when it comes to leadership, self-improvement, and business coaching skills. I look forward to continuing our engagement and sincerely thank him for the help so far.
Patrick Hoskins
Patrick HoskinsDirector - MP3 Building Design
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I have used Mark for his professional business coaching services on 2 occasions. In both incidences, our business was growing, placing pressure on the existing procedures and systems and more importantly on the staff. With Mark’s amazing communication skills and broad knowledge on what makes a business tick, he was able to extract from our staff the key issues within the business, address them in a positive meaningful way, which allowed the staff to take ownership of the problem and more importantly, ownership of the solution. The overwhelming proof the process worked, and continues to work, is how the staff immediately took ownership of the new outcomes and their positive attitude towards the business, clients and each other.
Stuart Watt
Stuart WattHead Distribution News - Australian Broadcasting Corporation (ABC)
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Mark has helped my career change gears from emerging talent to senior leader. It's no exaggeration to say I don't think I could have made that transition without his guidance. Mark's equipped me with ways of thinking that have made me both more efficient and more effective. This applies in all areas of my life, at work and at home.
Bill Grant
Bill GrantCEO - South Bank Corporation
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Business Thinking Systems’ contribution was, as usual, outstanding. Mark is very good with the teams, he relates to them really well. People like Mark, he’s the best-received guy we’ve ever had and we’ve had a few on the way through.
Kerry-Lee Hannon
Kerry-Lee HannonTalent Manager - Peabody Energy
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During these sessions Mark taught me how to “think on purpose” and provided tools and tips that helped me to take charge, become organised and successful in all areas of my life (not just my career).
George McCullough
George McCulloughRunge Limited
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Mark is highly professional, organised, patient and empathetic. He has a great ability of getting to the root cause of an issue, personal and professional and therefore offers very effective coaching. I’ve had some major positive outcomes in the way I conduct myself at work since Mark started coaching me. I can confidently say that I’ve become more effective in my role since the coaching started. I’m looking forward to continued progress with Mark’s help.
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